Returns Policy

Return Window

We offer 30 days from the date of purchase to request a return for either:

  • a store credit, or

  • a size exchange (subject to stock availability)

Returns requested outside this period cannot be accepted.

How to Start a Return

Visit our Returns Page HERE.

Follow the instructions carefully.
Returns sent without following the portal instructions will not be accepted.

EXCHANGES

Through our Returns Portal, you may exchange for a different size of the same product only.

If you wish to exchange for a different item, please submit your return for store credit. Once your item is received, inspected, and approved, a store credit will be issued which you can use toward your preferred item.

Return Item Eligibility

Items must be:

  • in original condition

  • unworn and unused

  • with all tags and hygiene stickers attached

  • in original packaging

For hygiene reasons, all items must be returned with original hygiene stickers and tags attached. Returns received without these will not be accepted, even if the item appears unworn.

How to Start an Exchange

Visit our Returns Page HERE.

Follow the instructions carefully.
Returns sent without following the portal instructions will not be accepted.

We do our best to hold stock, but exchanges are not guaranteed. The sooner your return is shipped back, the better the chance your preferred size remains available.

If your requested size is unavailable at the time your return is processed, a store credit will be issued instead (value reflective of price paid after discounts).

DAMAGED OR FAULTY ITEMS

Please inspect your order upon arrival and contact us immediately if an item is damaged, faulty, or incorrect so we can resolve it for you.

Items deemed faulty may be returned within 30 days. Any concerns raised outside this timeframe will be considered general wear and tear and are not eligible for return.

Care Tips to Avoid Wear & Tear

  • Hand wash only and dry in shade

  • Avoid rough surfaces such as rocks, concrete, and pool edges

  • Ensure correct sizing

INTERNATIONAL RETURNS

We do not offer direct exchanges on international orders, but we do accept returns for store credit. Your store credit can be used to re-purchase the item of your choice.

We cannot provide international customers with a prepaid return label. All international returns are required to be arranged and paid or by the customer to ship their items back to our HQ in Australia.

NOTE: Shipping fees, duties, tariffs and/or tax will not be included in your store credit. Future purchases (including ones made with a store credit) may be subject to duties, tariffs and/or tax.

EXCEPTIONS / NON-RETURNABLE ITEMS

We are unable to accept returns on:

  • Gift Cards / Store Credits

  • Hats

REFUNDS

Refunds are only issued where a product is:

  • confirmed to have a manufacturing fault, or

  • arrives damaged

Refunds are not provided for change of mind, incorrect sizing or orders made in error. Store credit or eligible exchanges will be offered instead.

Faulty goods must be returned to Capri Swim before a refund is approved.

Once your return is received and inspected, we will notify you of approval. If approved, refunds are processed back to your original payment method. Please allow 2–7 business days for your bank to complete processing.

If your item is found NOT to have a manufacturing defect, a store credit will be issued instead, minus the return label fee, and your return item will be processed in line with standard return procedures and policies.

Capri Swim is not responsible for missing or damaged returns in transit.

SHIPPING

Capri Swim is not responsible for:

  • parcels lost due to incorrect addresses

  • parcels returned using expired/void return labels

Return labels must be lodged within 7 days of being issued, after this date the label will expire. Using an expired label may result in your parcel becoming untraceable and Capri Swim will not be liable for shipments posted with an expired label.

Customers are required to cover their return and exchange shipping fees as we do not offer free returns or exchanges as a small business.

FINAL SALE POLICY

Items marked Final Sale are heavily discounted. These items are:

  • not eligible for return or exchange unless confirmed to have a manufacturing fault.