Start a Return

AUSTRALIAN RETURNS & EXCHANGES

How to Lodge a Return

Please follow the steps below carefully:

  1. Start your return via the link below.

  2. Place a note inside your parcel with your order number (#XXXX).

  3. Print and attach your prepaid return label.

  4. Lodge your parcel at an Australia Post Office within 7 days of receiving your label.

 

Start Your Return Here: https://capriswim.loopreturns.com/#/

Returns & Exchanges via the Portal

Our returns portal supports:

  • Store credit returns, or

  • Size exchanges (same product only)

To exchange for a different product, please submit your return for store credit. Once your return is received, inspected, and approved, your store credit will be issued so you can repurchase your preferred item.

Please note: Exchange items are not reserved until your return has been received and approved. If your requested item sells out before this time, your return will be processed as store credit.

IMPORTANT RETURN CONDITIONS

To be eligible for return, items must be:

  • neatly folded

  • in original condition and packaging

  • with all swing tags attached

  • with the hygiene sticker intact and unremoved

All swimwear bottoms and one-pieces must have the hygiene sticker in place. Returns that do not meet these conditions will not be accepted.

All returns must include a note with your order number (#XXXX) inside the parcel. Missing order numbers may delay processing.

FAULTY OR INCORRECT ITEMS

If you receive a faulty or incorrect item, please email hello@capriiswim.com with:

  • your order number

  • details of the issue

  • clear photos of the affected item

INTERNATIONAL RETURNS

For international returns, please email hello@capriiswim.com with your order number and return details.

FEES & SHIPPING

  • Exchanges: $15 AUD fee charged at the time of request

  • Store credit returns: $7 AUD deducted from issued store credit

Any store credit returns that are rejected for not meeting the above conditions will incur a $15 return-to-sender fee to cover shipping costs.
Exchange returns are excluded, as the return shipping fee is paid upfront.

For full details, please refer to our Returns Policy.